How much advance notice to cancel Sonic legacy DSL?

General discussions and other topics.
4 posts Page 1 of 1
by Guest » Wed Jan 07, 2015 12:39 pm
My promo pricing for Sonic DSL is ending in mid Feb, and I see there still is no other Sonic Fusion options for my address so I could stay with Sonic. I recall when I signed up almost a year ago, the billing info said you have to give something like 3 weeks or more advance notice to cancel? Is this correct?
by dane » Wed Jan 07, 2015 1:05 pm
A few days is all that's required.

But note that we have new faster products expanding to many new areas in the next couple months, so do consider waiting a little while before making your decision.
Dane Jasper
Sonic
by Stuck at 6 Mbps » Wed Jan 07, 2015 2:51 pm
Over a month and a half ago you suggested that somebody else wait "a couple months".

viewtopic.php?f=10&t=2225&p=15095&hilit=months#p15095
by m2m3 » Wed Jan 07, 2015 5:44 pm
Stuck at 6 Mbps wrote:Over a month and a half ago you suggested that somebody else wait "a couple months".

viewtopic.php?f=10&t=2225&p=15095&hilit=months#p15095
A couple of months doesn't always mean exactly two. Dane has said in at least one thread that all of the work over the entire network should be done within 6 months. That was back in October or November 2014. I suspect that by March or April, most of the work should be done, unless there is some kind of setback. Just keep in mind that he is working with other companies and locales, including ATT to get this done; so, Sonic is somewhat dependent on how quickly they move.

I am hopeful that Dane will try his best to keep everyone updated if his target is not being met. I currently have a decent connection but am quite anxious to upgrade to faster speeds when all of the equipment gets into place and upgraded services are rolled out.
4 posts Page 1 of 1