We ordered Fusion on November 17, 2014. On Nov19, Sonic said our Fusion service was almost ready, and would become our new phone/internet provider on November 26. The ATT phone number is allegedly being "ported over," but as of today (December 13), it hasn't been completed, and we're still on an 800-number.
After we received the new router, we made an appointment with Technician Chris H, for December 9. When he arrived, Chris didn't seem to believe that the line had been switched, although we showed him the Sonic email confirming it had. He ran some tests, then agreed it was OK to hook up the router.
What we learned then was that Sonic's internet speed IS really fast -- but only if it cuts our land-line telephone service down to one hard-wired handset, because having more than one landline would slow the internet speed drastically. Our 3-story house (4 bedrooms + 2 offices) has 8 hard-wired extension phones, but Chris told us they must now be replaced with wireless units operating off the single hard-wired base unit that's connected to the router.
EVEN WORSE, wiring Sonic's cable into our ATT phone box has completely disabled our alarm system!
The tech at our top-rated alarm company (providing us flawless service for more than 30 years) tells us that this happens all the time -- that Sonic (also Astound, etc.) never tells prospective customers about probable conflicts and complications, because it's easier to sell the service if it all sounds simple: "Switch and save! Fusion broadband and phone, just $39.95 per month."
I'm now faced with buying new handsets and extensions for at least 7 rooms, which will cost me a couple hundred dollars, minimum. And to get our alarm system functioning again, I must call ATT to have a new line turned on -- dedicated to the alarm -- for $24.00 per month -- forever!
Thanks a lot, SonicNet! I hope Sonic can resolve this before my Alarm Tech comes on December 19 -- or I just might have to switch back to ATT….
After we received the new router, we made an appointment with Technician Chris H, for December 9. When he arrived, Chris didn't seem to believe that the line had been switched, although we showed him the Sonic email confirming it had. He ran some tests, then agreed it was OK to hook up the router.
What we learned then was that Sonic's internet speed IS really fast -- but only if it cuts our land-line telephone service down to one hard-wired handset, because having more than one landline would slow the internet speed drastically. Our 3-story house (4 bedrooms + 2 offices) has 8 hard-wired extension phones, but Chris told us they must now be replaced with wireless units operating off the single hard-wired base unit that's connected to the router.
EVEN WORSE, wiring Sonic's cable into our ATT phone box has completely disabled our alarm system!
The tech at our top-rated alarm company (providing us flawless service for more than 30 years) tells us that this happens all the time -- that Sonic (also Astound, etc.) never tells prospective customers about probable conflicts and complications, because it's easier to sell the service if it all sounds simple: "Switch and save! Fusion broadband and phone, just $39.95 per month."
I'm now faced with buying new handsets and extensions for at least 7 rooms, which will cost me a couple hundred dollars, minimum. And to get our alarm system functioning again, I must call ATT to have a new line turned on -- dedicated to the alarm -- for $24.00 per month -- forever!
Thanks a lot, SonicNet! I hope Sonic can resolve this before my Alarm Tech comes on December 19 -- or I just might have to switch back to ATT….
