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FaxLine reports status "failed" but...
Posted: Mon Nov 03, 2014 4:21 pm
by falling
the recipient reports that they received the fax not just once, but 5 times!
any ideas? in addition to status "failed", the message says "Unknown Status".
thanks!
Re: FaxLine reports status "failed" but...
Posted: Tue Nov 04, 2014 9:54 am
by kgc
The problem is that the call is dropping unexpectedly before we've received final confirmation that the fax was received successfully by the remote fax machine. We have a new release of software that we're going to push out in the next few days that we expect to significantly improve successful transmission - once that's out, this is is the next bug that gets squashed.
Re: FaxLine reports status "failed" but...
Posted: Wed Nov 05, 2014 3:51 pm
by falling
cool, good to know. thanks!
Re: FaxLine reports status "failed" but...
Posted: Mon Nov 10, 2014 4:02 pm
Just got five time fail message. Dr office received parts of several pages. Sent the three pages by email. What gives lately? This happened to me on several recent short, local faxes. 177
Re: FaxLine reports status "failed" but...
Posted: Tue Dec 09, 2014 11:11 am
by lcarver
I had a big problem last week, when sending an important fax,
it appeared to be in transmission for a long long time ... six times in succession.
All I could do was wait, keep reading transmission status on the history page, and worry.
Ultimately I received the failure notification via email :
Code: Select all
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Thursday, December 04, 2014 6:05 PM
To: [email protected]
Subject: Failed Fax Notice
Faxing of Powers.pdf to 18444206672 failed after 6 attempts.
Unknown Status
cover_subject:_______________________________
cover_from_name:L________ C_____
cover_letter:1
cover_to_name:______ at Livanta ________
At that point I wrote a request to Sonic.net Support, asking whether they could determine
anything about this issue, i.e. on which page (number) in the transmission it kept getting stuck.
This morning I received a response from Sonic.net Support,
saying they can't look into it and that I need to post in this forum.
So that's what I am doing. What can you do to help in this situation?
Re: FaxLine reports status "failed" but...
Posted: Sun Dec 21, 2014 3:51 pm
by lcarver
bump
Re: FaxLine reports status "failed" but...
Posted: Mon Jan 12, 2015 11:29 pm
by lcarver
bump
Re: FaxLine reports status "failed" but...
Posted: Tue Jan 13, 2015 10:54 am
by dlyke
So the failure that I have logs for is on December 4th at 17:49. If I'm reading this correctly, I see 10 transferred pages, but I'm going to have to take this to someone who understands the details of the phone switch to better understand what we expected so that I can change the code to give you a more helpful result.