robhoule wrote: ↑Wed Dec 18, 2024 9:40 am
I’ve been closely tracking the installation progress for Sonic Fiber at my home, which initially moved from Planning to Pre-Construction and eventually to Construction earlier this year. However, the estimated activation date has been repeatedly delayed, and when I checked recently, the status unexpectedly reverted all the way back to Planning. Is there a way to find out what caused this setback or to get a more detailed update on the current status?
This is relevant to Santa Rosa's Rincon Valley.
Hi Rob,
When this happens, it typically means that your address had to be removed from the current Fiber deployment. In this case, it appears that all of the poles on your street are not available to use currently, so we cannot run our lines on them. I'm not sure what factors caused this, but it could be that the poles are at maximum capacity, they're dilapidated and need repairs, or the pole owners have rejected our application to put our infrastructure on them.
This is not to say that we won't ever bring our service to your neighborhood, but rather, we will have to wait an indefinite amount of time until the current problems we're facing there can be resolved, so we revert the status tool to Planning stage to reflect that we do not have a timeline for when we can continue expansion there.
I'm sorry for being the bearer of bad news and I hope we can resolve the issues there in the near future and continue our expansion. We will keep you updated when there are updates to provide.
Kind regards,
