El Cerrito outage already? Just installed last week.

[jazbone]

A week in and already an outage has me a bit worried. Any older customers want to reassure me on their reliability?

Edit: restarted modem & router and that fixed it…sigh

[jhattersley]

ONT reboot also fixed it for me, and got a new IP in the process. Noticed it up in East Richmond Heights (94805).

[jerrielm]

Hello All!

Thank you for letting us know about the outage and how it affected you. I can see the most recent outage was due to a backend configuration issue. This was corrected pretty quickly with service being restored at about 6:17pm(service being reported down at 5:50pm)

I am sorry the outage happened so soon after being installed. We will make sure to keep the service uptime up as long as possible. Thank you for your feedback and comments!

Best Wishes!

[loherj]

Thank you for your post about the outage you experienced. We're sorry for the issues and for starting off on the wrong foot with us.

This outage was not due to infrastructure or equipment failure, so it is improbable to occur again.

The sole cause of this was a configuration issue on the backend that prompted leases with a bad gateway address and changes to the DHCP pools. The issue is well understood and has been addressed, and no further trouble is expected.

Should any further issues be encountered, a reboot of the equipment should resolve these.