hey, since 5pm, my wifi has been down and I was wondering if there's anything I could do? I tried unplugging and plugging it back in but it still doesn't work. I need it to do some work and would appreciate the help!
WIFI DOWN 11/21
Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
4 posts
Page 1 of 1
Same here, since about 2 today
Sorry for the downtime! I'd suggest reaching out to support. You can text 833-836-0300 or visit http://sonic.com/support to initiate a call.
Dane Jasper
Sonic
Sonic
I'm sorry that you're connection hasn't been working. I pulled up your account and see that our ONT has lost connection (Little white box mounted to the wall). I would double check the ONT to see if it still has power, just in case the outlet is having issues or if a breaker in the home flipped.namtdoan98 wrote:hey, since 5pm, my wifi has been down and I was wondering if there's anything I could do? I tried unplugging and plugging it back in but it still doesn't work. I need it to do some work and would appreciate the help!
If the ONT still has power, just not providing a connection, then I would suggest contact our tech support team when you're available to troubleshoot and schedule a dispatch if necessary.
Kind regards,
Brandon C.
Customer Support
Sonic
Customer Support
Sonic
4 posts
Page 1 of 1
