I had appointment for 10-12 AM installation today. I had repeated texts this morning to remind me. At 12:34 PM, I received text “Your field technician is on the way for your 10am - 2pm visit!” At 1:07 PM, I received a call from installer telling me he’s an hour away. I called him and he’s in San Francisco driving down (at least 18 miles away), that would make his arrival time past 2 PM. Installation would take at least 1 1/2 hours, he said. I said it’s very bad timing/scheduling especially with the misleading text at 12:34 PM, so I canceled. He said usually SONIC would assign someone in the same town / area. So he suggested rescheduling and for dispatcher to call me. I called back dispatcher and re scheduled for a first-of-day appointment.
I suspect the one originally intended at 12:34 pm was switched and replaced. Either way, I’m very disappointed as I had to fly back in yesterday for today’s appointment. Now I’m re-scheduled for 8AM -12 noon on Sunday and I asked for first appointment just to ensure no-repeat of today’s bad scheduling.
I’ll use free first 2 months under advisement / observation as to quality of SONIC wifi and service while retaining current service. With today’s scheduling miscue, I’m not really sure. I suppose we’ll see. So far, I’m not really impressed.
I suspect the one originally intended at 12:34 pm was switched and replaced. Either way, I’m very disappointed as I had to fly back in yesterday for today’s appointment. Now I’m re-scheduled for 8AM -12 noon on Sunday and I asked for first appointment just to ensure no-repeat of today’s bad scheduling.
I’ll use free first 2 months under advisement / observation as to quality of SONIC wifi and service while retaining current service. With today’s scheduling miscue, I’m not really sure. I suppose we’ll see. So far, I’m not really impressed.