Wordpress Theme working on one domain, not another

[cihs9911]

We manage several sites here through Sonic. We purchased a theme for our Wordpress site at http://www.cmaco.org and liked it so much we decided to buy another license to work on our other Wordpress installation, http://www.cirinc.org/catta/.

When installing the theme in the second site, the special admin functions that are available in the theme don't work, even though they work flawlessly in the first site, making the theme very limited in how it can work (can't control the slider, the homepage content).

The theme is exactly the same, I've checked versions several times. Both sites are running the upgraded version of Wordpress 3.5.1. The only different between the sites, is that the http://www.cirinc.org/catta/ site was installed a couple years ago and the http://www.cmaco.org site was installed in December. Also one installation is in a subdirectory and the other on the main root of the folder.

I contacted the theme developers and they said to check the following:
On the domain that isn’t working, contact your host and confirm that they support the following two php functions
file_get_contents()
json_decode()
Also make sure that they have php_curl enabled.

When I called Support at Sonic I was told that they can't help with this.

Does anyone have any ideas or run into something like this before? We are a small non-profit with a small tech budget and this issue is beyond our staff's ability to fix.

[joemuller]

If you're still having issues with the site, try changing the following lines in .htaccess:

Code: Select all

AddHandler php-cgi .php
Action php-cgi /cgi-bin/php5

to this:

Code: Select all

AddHandler php-cgi .php
Action php-cgi /cgi-bin/php53

The file should be in the '/catta' subdirectory.

[cihs9911]

That definitely changed something! I can see the frame where the admin options should be visible now, instead of a blank screen, however the actual functions are still not displaying.

[cihs9911]

I'm just going to bump this up. I'm hoping someone might have a direction to point me in. It's definitely an issue with this installation of Wordpress, which I used the Sonic installer to create.

I've tested it on other sites I have not hosted and Sonic and it's working fine, as well as working on the one other site we have hosted here at Sonic.

I did what was suggested above regarding editing the .htaccess file, but it didn't solve the problem.

Does anyone have any other ideas? I hate to have to move hosting to somewhere I know it will work at, that's a pain for everyone and we've been long time customers of Sonic and I don't want to leave. Since all our other sites are using this theme, and we want to be consistent in our branding, we need to make this theme work.

Thanks in advance if anyone can help.

[joemuller]

I'm willing to take a closer look, but I'll need more details, as I'm not familiar with the theme in question.

If you could provide the following, either in a reply or via PM, I may be able to help fix the remaining problem:
- Hosting directory
- Wordpress version
- Theme name (and company if a commercial product)
- Expected behavior (screenshots of a working example would be very helpful)

It does sound like this is an issue with how the admin functionality interacts with the theme, so I can't directly test the results.