FTTN primetime throttling on Youtube

[taupehat]

Thanks for checking via VPN, that'd be useful info in your report!

I'll switch over to email for the trouble report. Unfortunately I can't test the VPN yet - the ASA client at the wiki won't work in Windows 10 even after tweaking compatibility, and the ASA client for Chromebook is an odd bird whose configuration I have yet to learn about.

Edit: was able to connect via OpenVPN beta client and YouTube buffering became a thing of the past. AT&T...
Sonic ticket #3590862

[timyu94]

I wonder if one of you can test: if you establish a VPN connection to one of Sonic's VPN platforms (Cisco, or OpenVPN), does the problem go away?

ting.

Started using the openvpn beta a few days ago because of youtube buffering during specific hours even when quality was set at 480/360 instead of 1080.

Issue immediately disappeared when VPN was on and reappeared when VPN was off.

Also learned that Att throttles the crap out of Asian sites like daily motion, youku, Baidu, and the like. I could hardly stream at the lowest settings in those sites (240p) while using the VPN I can access those sites without issues at 720/1080p.

[dane]

Okay, thanks for the report, that's good info.

[pockyken007]

is there anything that is going to be done to remedy this issue aside from going through VPN ?

[taupehat]

It sounds like AT&T is pulling some kind of unethical (maybe, hopefully illegal so they can be busted for it) monkeyshines. Whether Sonic has the kind of pull to address this is an open question, but I trust this company to know and do what they can.

Sure do wish I could get real Fusion at home. If I dragged the RT out into the street myself, would that help? (I kid here)

[pockyken007]

Hm... I ran some tests and yes there is some throttling going on , on youtube ... my 4g cellphone is faster then the FFTN X2 ..

[bobrk]

I don't know if this would affect it, but are you using AT&T's DNS servers, or some others like Google or OpenDNS? I've been using OpenDNS since I got my FTTN account and I don't see any throttling issues. AT&T's DNS was awful.

[taupehat]

Am using Google DNS: 8.8.8.8 and 8.8.4.4. I don't think that's the issue.

[bobrk]

Hmmm. Ok, just thought I'd check.

[rtrinh]

I have DNS servers pointed to Google and OpenDNS and was having issues.

Last night for me Youtube only slow for a brief bit but not enough to where it was dropping down to 144p that I didn't post anything to ask if others can test and see. I'll be monitoring again tonight.

Dane attached is a picture of the same video running simultaneously. Left without VPN and right with Sonic's OpenVPN running through my Win7 VM from Monday night.

Left U-Verse Edge browser. Right Sonic.net VPN FF42

slow.jpg (133.52 KiB) Viewed 5831 times

*Edit*

Here is tonight's performance around 7pm

Dec 9 ~7pm. Left U-Verse FF42. Right Sonic.net VPN FF42

dec9.jpg (171.05 KiB) Viewed 5796 times

*Edit2*

Performance dropped further after 7:30. Here it is at around 7:45pm. No comparison with video on VPN.

Dec 9 7:45pm. U-Verse FF42.

dec9_745.jpg (87.31 KiB) Viewed 5792 times