If Sonic doesn't get its money, it's going to let me know pronto -- whether I log in or not!
This is a shitty-ass idea: less service for more money!!! Sonic doesn't even inform the customer when the rates are raised and now it's going to even stop providing receipts -- unless the customer logs in to her or his account!
Nice no-thinking about the customer!
Sonic, instead, is going to annoy all of its customers on a monthly basis to remind them about an automatic bill-paying debt but it's not going to provide a receipt on a monthly basis as it used to -- because Sonic thinks annoying customers about their debt while providing less customer service at the same time is the way to achieve success, eh?
What a load of horseshit!
And to think Sonic wasn't even going to contact me about this "new idea" at all!
Bravo for the CEO of the new Sonic Shit Ship! Look out for the Shit Ship Annoy!
I would never have even learned about Sonic's change of policy if I had no emailed the billing department concerning the Reminder Notice.
Sonic doesn't even give the customer the courtesy of being informed about the policy change in advance. What lousy customer service!
When does it ever think of its customers?
It's nice that Sonic wants to protect customers' privacy to the best it can and offer the lowest price for the Internet & phone -- I'm grateful that Sonic exists to give customers these things -- but customers are people, not machines, and having to log in and make your own receipts for billing purposes is a useless, tacky bit of chicanery that only serves Sonic, not the customer.
Annoyed Annoyed Annoyed
One Long-Time But Highly Dissatisfied Customer
P.S. Looks like Sonic provides a forum for customers to bitch like Orwell's 1984 screen for unsatisfied people to shout "Hate! Hate! Hate!" -- but the forum itself doesn't have clear operating instructions or guidance. How ironic! Sonic acts like the government, "We're from the Government [Sonic], and we're here to help!" Run!!!!!