Connections issues with Fusion?

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
3 posts Page 1 of 1
by thebadpete » Fri May 10, 2019 8:14 pm
Starting early today, my Sonic Fusion has been having issues. I cannot go to Facebook, Instragram, and a handful of other sites that I frequent.

At 1st I thought it was the DNS. But if I do a dnslookup {hostname}, it comes back fast.

Now if I do curl https://www.facebook.com/, it hangs.

Then I do traceroute www.facebook.com, I get the following:

traceroute to star-mini.c10r.facebook.com (157.240.22.35), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 3.831 ms 2.554 ms 1.807 ms
2 192.168.1.254 (192.168.1.254) 4.096 ms 3.479 ms 4.307 ms
3 76-220-20-1.lightspeed.sntcca.sbcglobal.net (76.220.20.1) 28.920 ms 23.773 ms 20.308 ms
4 71.148.135.154 (71.148.135.154) 20.300 ms 55.363 ms 22.882 ms
5 12.122.149.238 (12.122.149.238) 26.028 ms 38.822 ms 21.676 ms
6 12.122.163.34 (12.122.163.34) 25.403 ms 26.052 ms 29.732 ms
7 cr83.sj2ca.ip.att.net (12.122.158.9) 34.456 ms 26.162 ms 30.207 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * *^C

Here is the kicker, I log on to OpenVPN, and everything magically is fine. Redo the traceroute:

traceroute to star-mini.c10r.facebook.com (157.240.22.35), 64 hops max, 52 byte packets
1 184-23-191-129.vpn.dynamic.sonic.net (184.23.191.129) 26.810 ms 26.772 ms 24.239 ms
2 ae4-200.gw.equinix-sj.sonic.net (209.148.113.33) 26.787 ms 25.129 ms 27.181 ms
3 facebook.360.ae4.gw.equinix-sj.sonic.net (209.148.113.58) 26.503 ms 61.999 ms 26.233 ms
4 po131.asw04.sjc1.tfbnw.net (157.240.32.34) 22.981 ms 26.426 ms
po131.asw01.sjc1.tfbnw.net (157.240.32.28) 49.417 ms
5 po245.psw02.sjc3.tfbnw.net (157.240.47.229) 28.823 ms
po224.psw01.sjc3.tfbnw.net (31.13.28.159) 25.496 ms
po215.psw03.sjc3.tfbnw.net (157.240.48.11) 28.732 ms
6 157.240.38.123 (157.240.38.123) 25.339 ms
157.240.38.151 (157.240.38.151) 24.410 ms
157.240.38.187 (157.240.38.187) 44.932 ms
7 edge-star-mini-shv-01-sjc3.facebook.com (157.240.22.35) 39.189 ms 99.477 ms 26.960 ms

Is there any outages going on right now w/ AT&T or?
by liamo » Mon May 13, 2019 1:10 pm
Since you confirmed there was no issues when connected to the vpn it might be an issue on ATTs end.

It looks like we solved this issue over email which is good to see. If the same problem happens again we might want to open a trouble ticket with ATT to see if there is any issues.
Liam O.
Sonic Community & Escalations Specialist
by virtualmike » Thu May 16, 2019 10:13 pm
I'm having a similar problem that I think might be due to AT&T. I posted about it a few months ago, and didn't get any responses. Any chance this could get a ticket with AT&T? ...thanks!
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