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Trying to understand speed
Posted: Sat Sep 22, 2012 12:27 am
by mayangrl
I just took a test on cnet and it says my speed is 908kbps. It seems very slow. Why and what are my options?
Laura
Re: Trying to understand speed
Posted: Sat Sep 22, 2012 12:01 pm
by kkeller
Make sure you take the Sonic speed test too:
http://speedtest.sonic.net/ookla/
If that's also slow, call support.
Re: Trying to understand speed
Posted: Sat Sep 22, 2012 1:50 pm
by thulsa_doom
Troubleshooting a speed problem generally boils down to figuring out where the bottleneck is.
A quick look at your line stats indicates you are connected through to us at 3008kbps downstream with rather nice noise margins, so you may want to try a different speed test (to see if it's choked between Sonic.net and the cnet site specifically) or try an alternate configuration on your LAN (to see if it's choked locally). A traceroute may be instructive.
I'm generally skeptical of the accuracy of web speed tests, but it's pretty rare for one to be off by 2/3rds.
Re: Trying to understand speed
Posted: Sat Sep 22, 2012 1:52 pm
by mayangrl
Thanks all.
I took the sonic speed test just now and got download: 2.56 mbps, and upload: .43 mbps. Is this good? Bad?
Laura
Re: Trying to understand speed
Posted: Sun Sep 23, 2012 3:12 pm
by tjj
For the service that you have with us, that is within the expected speed range. Much better than what you were shown with the CNet speed test!
Re: Trying to understand speed
Posted: Sun Sep 23, 2012 4:31 pm
by mayangrl
Yeah, no kidding! Thanks!
Laura