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Forced upgrade to U-verse?

Posted: Mon Aug 06, 2012 7:51 pm
by Alan
I just received a mailer from AT&T about a switch to their U-verse service soon. Specifically, they'll telling me that my Internet access will be cut off unless I "upgrade" to U-verse.

I'm a Sonic legacy DSL customer. Is my DSL going to be cut off?

Thanks.

Re: Forced upgrade to U-verse?

Posted: Mon Aug 06, 2012 9:28 pm
by dane
As a Sonic customer, you should not have gotten such a notice. Are you sure the tel number or account number on the notice matches the line you have service on with us? If they match, please fax the notice to us at 707-547-2199, or send a scanned PDF to [email protected], and note "Attn: Dane"