Any connectivity issues today? I'm seeing speed drops...

[tbessie]

Hey folks...

Anyone else experiencing erratic speed drops today? I've been seeing it this morning. Rebooted my DSL modem and router, but it has remained. I don't know if it's my own network hardware or the Fusion service (or other Sonic hardware, or downstream provider).

PS I'm in San Francisco.

- Tim

[jfuller455]

I, too, am experiencing seriously slow speeds today and yesterday. I just tested and have 0.18 Mbps download and 0.31 Mbps upload. I also rebooted everything to no avail. I am in San Francisco as well.

- Jon

[dane]

I haven't heard any reports from network operations or support about any widespread issues. Have you two checked your modem sync speed? Are you getting slow sync (which would point toward a loop issue) or just slow throughput (which could point toward a network issue)?

[tbessie]

Dane...

Do you mean how fast it takes to sync the modem? Or is there a param somewhere I can look up somehow?

- Tim

[dane]

No, I mean how fast is the modem connected - what's your "sync" speed. The modem's management page should show this. For our new modems this would be displayed at http://gateway.sonic.net/ - but other gear will vary. Generally http://192.168.0.1/ - but varies widely.

[tbessie]

I will check when I get home. Also, I'll report back if the problem seems to have gone away.

- Tim

[myshkin]

I just sent a message to support@...I'm seeing 10-15% packet loss over DSL in Santa Clara, and the DSL modem's downstream CRC and HEC error counters are increasing. The reported DSL bandwidth is 1.5Mbps up/0.5Mbps down.

[myshkin]

I just sent a message to support@...I'm seeing 10-15% packet loss over DSL in Santa Clara, and the DSL modem's downstream CRC and HEC error counters are increasing. The reported DSL bandwidth is 1.5Mbps up/0.5Mbps down.

Rebooting my DSL modem got rid of the packet loss, at least for now. It is conceivable that the modem is dying due to age or heat, though.

[tbessie]

Dane...

gateway.sonic.net isn't available from home, so I guess I have an older modem.

Also, I route through a home router, so my modem's IP is not available to me from the internal network (so far as I can tell). Are you only talking about situations where people connect their modem directly to their computer or a switch, so the modem is the gateway?

- Tim

[dane]

Well, if it is the modem, support can get you a new one, give them a call. Could also be the line itself, they can help diagnose.