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Anyone else with no connectivity after firmware update?
Posted: Thu Nov 30, 2017 5:17 am
by aaronchang
I woke up around 2 am to work, noticed no internet connection and remembered about the firmware update for the Pace modem+router...
It's now 3 hrs later and still nothing.
Done multiple broadband refreshes, reboots and hard reboots.
First I have internet performance/connectivity issues that took nearly 2 months to resolve (10/09 - 11/28) and now this!
Re: Anyone else with no connectivity after firmware update?
Posted: Thu Nov 30, 2017 5:37 am
by aaronchang
It's just nothing but problems with Sonic on my account. And there never seems to be any compensation be it credit or otherwise.
It seems the Pace device is bricked somehow (Also noticed that whenever I refreshed or restarted via the Diagnostics page, instead of reading "Success", it would say "Error" along with the usual confirmation message).
Anyway, I replaced the Pace modem+router with a Netgear DM200. Internet is back up and running.
Now to follow through on some work that I am now behind on again.
If it weren't for the spare modem I had access to...
Re: Anyone else with no connectivity after firmware update?
Posted: Thu Nov 30, 2017 10:30 am
by amayfield
I am sorry about that! We definitely want to get you a replacement unit - give Support a call at 888.766.4233 or PM me here on the forums and we'll get that done.
Re: Anyone else with no connectivity after firmware update?
Posted: Sun Dec 10, 2017 3:15 pm
by aaronchang
So after a week I received a replacement Pace modem/router. I expected maybe next day shipping.
It arrived with debris (from cardboard), stains, scratches, a faulty USB port and a "cracked" open housing. Also no protection whatsoever in case of rain or tossing from S&H.
My luck just gets better and better with Sonic. Again, imagine if I had no spare modem, I would've canceled already.
And if I didn't count with a modem, I would still be without internet!
Pic attached.