Problem with smart rg sr515ac wifi dropping out

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
16 posts Page 2 of 2
by inverted » Thu Mar 08, 2018 9:42 am
miken wrote:
I haven't gotten any follow up responses - so I'm not sure if people's problems are getting fixed after a factory restore or if issues are continuing and just not being addressed.

I did a factory reset yesterday. So I promise to give some feedback, regardless of the outcome.
by inverted » Sat Mar 10, 2018 11:33 am
Same issues after a factory reset, unfortunately.
by bshan7426 » Mon Apr 09, 2018 11:27 pm
ive been having this issue 1-3 times per week. per sonic support advice, i did a factory reset and rearranged my entertainment center and subwoofer to be further away from the router to minimize interference, but i still get the wifi drops. it comes back after a router reset, but its very annoying. wired connections seem to be fine throughout. a possible explanation is interference from another apartment in the building, which i never had issues with before sonic - although the router is in a slightly different spot now. any help would be appreciated.
by ldownton » Fri May 11, 2018 10:20 am
I have had the exact same problems with the wifi signal. Ive contacted support for months with the same procedures in changing the settings but i think its a fault in the actual device.
by pudgehero » Mon May 14, 2018 12:59 pm
I’ve been having the exact same problems as those stated in this thread as well. Just had Sonic installed yesterday, WiFi started randomly dropping during the day. Tried factory reset, but this morning WiFi was not working again. I am using the Smart RG Router as well for the gigabit fiber.

Has any one found a solution?

For people who have purchased their own routers, do you have this problem?
by ciccolo » Sat Jun 09, 2018 11:43 pm
I am seeing this as well.
16 posts Page 2 of 2

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