Joe ~ thanks for replying, that was more useful than the many phonecalls I've endured with SonicTech staff,
who have mostly been doing the Sgt. Schultz
"I know nothing" drill with me, very frustrating.
So..
* we
are doing a renewal, but our third-party issuer insists on a fresh CSR from us this year, something to do with their security protocols.
* I
have tried the Sonic/CSR (
http://wiki.sonic.net/wiki/Generate_a_CSR) instructions, but it's not working.
When I execute the 'openssl' command,
it returns an error "unknown option -nodes -keyout", so no go.
Because the instructions are 3/yrs old, I'm assuming that something has changed on Sonic systems such that the command will fail when tried.
* what I truly need is one competent Sonic person with previous CSR experience who can be on the phone with me for 10-15/mins
so that I can get this done before Friday/17th. That way this can all finish-up in real-time and be behind us.
* we will never ask this from Sonic again, we'll be moving to a different webhost in May.
I know Sonic is not a webhost company per se, so we'll take ourselves off your list for ever needing help again.
Thanks!