bobino wrote:In the 6 months I have had a business internet account that they have twice had billing errors, where the error was exactly the same: charging me for the cable modem that I am not renting from them. {...} Twice they have tried to get me to pay rent on their modem. Both times they told me error won't happen again. I do not trust them.
I ran into a similar situation, but with residential service.
In my previous home, I was using the City's cable/Internet service. I was
encouraged to buy my own cable modem, so I bought a highly rated Mororola unit. A year later, the City's cable service was borged by Comcast. When the line was switched to Comcast, it cheerfully reconfigured the modem to work with its service.
Because (a) I hate Comcast and (b) the service was horrid, I cancelled Comcast HSI and became a Sonic.net customer.
Three months later, Comcrap^H^H^H^Hcast sent me a bill for not returning its modem. Calls and emails to regular Customer "Service" were useless. I was told that I would have to show Comcast the receipt for the purchase of the modem. (I told the CSR that Comcast should produce its receipt showing it delivered a modem to me, which only got laughter.)
To get it resolved, I finally used a link I found on comcast.com to send a query to the CEO's office. That got a response from Executive Customer Service in Walnut Creek, who finally removed all records of the modem from my account and stopped the billing.
