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Suspend Acct for 2 months requires $149 termination fee
Posted: Fri Jul 29, 2016 4:06 pm
by ggolter
Folks,
I'm going out of the country from 8/4 to 10/15, and according to billing support you have no way of suspending account. Cancelling it would mean $149 termination fee. Is there a better solution?
Re: Suspend Acct for 2 months requires $149 termination fee
Posted: Fri Jul 29, 2016 4:45 pm
by dane
I'm afraid not. We rent the line, and we can't temporarily cease providing service without fully disconnecting it, triggering the early term fee.
Re: Suspend Acct for 2 months requires $149 termination fee
Posted: Fri Jul 29, 2016 5:02 pm
by miken
ggolter wrote:Folks,
I'm going out of the country from 8/4 to 10/15, and according to billing support you have no way of suspending account. Cancelling it would mean $149 termination fee. Is there a better solution?
Thank you for calling in and taking time to speak with me over the phone so that we could come to a solution to the problem. If we can be of any further help, please don't hesitate to let us know.