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Fax fails repeatedly due to "nul output converting pdf"
Posted: Tue Jul 05, 2016 10:10 am
by doctordave
I have been trying to send a .pdf fax (643 kb) and each time it fails with the error message 'null output converting pdf.' I have no idea what that means or if there is something I am supposed to do. HELP!!
Re: Fax fails repeatedly due to "nul output converting pdf"
Posted: Tue Jul 05, 2016 3:31 pm
Have same problem "null output converting .pdf" (size: 27kb) (test to tech support was 18kb)
Tried half dozen times. Sent one as test to myself that worked but test I sent to tech support failed.
Re: Fax fails repeatedly due to "nul output converting pdf"
Posted: Tue Jul 05, 2016 5:24 pm
by gkeller
We are looking into this. I will post an update once I have found a solution.
Re: Fax fails repeatedly due to "nul output converting pdf"
Posted: Thu Jul 07, 2016 10:13 am
by doctordave
Finally sent the fax, but ran into the same problem this morning trying to send another fax (136 kb). Tried twice but no luck.
Re: Fax fails repeatedly due to "nul output converting pdf"
Posted: Fri Jul 08, 2016 11:37 am
by zedlopez
I just received two of these errors in a row.
Re: Fax fails repeatedly due to "nul output converting pdf"
Posted: Fri Jul 08, 2016 1:35 pm
by doctordave
Yay! Success!! Sent my fax this morning!!!
Re: Fax fails repeatedly due to "nul output converting pdf"
Posted: Fri Jul 08, 2016 1:48 pm
by zedlopez
I received another error half an hour ago.