Please help with game lag spikes

[nebernard]

First off, I had fiber installed last week (a very professional and painless process) and have been very happy with it and Sonic overall. So thanks for providing a great product.

My one hiccup has been while attempting to play Blizzard's recent release, Overwatch. In game, I have a ping and RTT (round trip time?) which spike every 5 or so seconds. This essentially wreaks havoc on the game play. Other internet activities seem very stable and speedy in general.

I'm not a networking guy at all, but saw a forum post elsewhere for people with similar issues which suggested running WinMTR to the Blizzard server at 37.244.0.3. I did this today, and let it run for about 10 minutes, and these are the results:

Code: Select all

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                              homeportal -    1 |  616 |  615 |    1 |   22 |  910 |    3 |

|            lo0.bras1.snfcca14.sonic.net -    1 |  609 |  606 |    2 |   19 | 1068 |    5 |

|      0.xe-0-0-13.cr2.colaca01.sonic.net -    9 |  435 |  397 |    5 |  250 | 4830 | 4830 |

|              ae0.cr2.lsatca11.sonic.net -   70 |  139 |   42 |    0 | 3270 | 4806 | 4806 |

|                50.ae4.gw.pao1.sonic.net -    1 |  613 |  611 |    2 |   25 |  965 |    5 |

|                         199.127.107.189 -    0 |  621 |  621 |    3 |   26 |  926 |    5 |

|                           69.36.239.151 -    1 |  617 |  616 |    4 |   22 |  974 |    6 |

|                eqix-ix-sv1.blizzard.com -    1 |  617 |  616 |    4 |   21 | 1070 |    6 |

|                             37.244.2.33 -    1 |  613 |  611 |   13 |   29 |  937 |   13 |

|                             24.105.31.6 -    1 |  614 |  613 |   13 |   29 | 1232 |   14 |

|                              37.244.0.3 -    1 |  609 |  606 |   12 |   28 | 1202 |   14 |

|________________________________________________|______|______|______|______|______|______|

I also ran it last night briefly and got similar results, although not nearly as bad with the loss % on ae0.cr2.lsatca11.sonic.net.

As I mentioned, I'm no networking guy, but could the two sonic segments showing high ping and loss % be a culprit? Is it possible I have a setting wrong on my end? I'd love any suggestions or tips that anyone might have, as I'd have no idea where to troubleshoot from here.

Thanks again.

[miken]

The thing to know about running trace routes is that a lot of those hops are not going to have high prioritization for ICMP traffic.

Are you connecting your computer via Ethernet or Wireless?

[nebernard]

Thanks for the quick reply and the info regarding the traffic.

I am connecting via wifi.

[Guest]

I am connecting via wifi.

That's your problem. WiFi is half duplex, you have contention from not only people in your household but other signals. People think WiFi is great but I think it sucks and I would only use it if the device has no wired interface or if there is no alternative.

[nebernard]

I am connecting via wifi.

That's your problem. WiFi is half duplex, you have contention from not only people in your household but other signals. People think WiFi is great but I think it sucks and I would only use it if the device has no wired interface or if there is no alternative.

Unfortunately, I'm a couple weeks removed from a knee surgery, so running lines in the house is out of the question at the moment. As is moving to the router.

But if that is the case, then I can accept the situation as is and be content with what I have. Thanks for the input!