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View Sent Faxes: can't?

Posted: Fri Dec 30, 2011 12:36 pm
by THArts
After sending a fax via sonic lab, button to "view sent faxes" shows "send a fax" page without fax status update? Any suggstions or comments?

Re: View Sent Faxes: can't?

Posted: Fri Dec 30, 2011 5:16 pm
by thulsa_doom
If it really got into the queue under the same account you're currently logged in with, it should be showing. Perhaps your browser was sent to the wrong place? Is the URL that you're getting to after hitting the "send a fax" button https://members.sonic.net/fax/?a=history ?

Re: View Sent Faxes: can't?

Posted: Fri Dec 30, 2011 5:32 pm
by kgc
Perhaps this will also answer the question? Please note the part about mailboxes not being able to see their history. (The primary account, can, however, see a log of all faxes sent including those by a mailbox.)

https://wiki.sonic.net/wiki/Send_A_Fax# ... he_past.3F

Re: View Sent Faxes: can't?

Posted: Sun Jan 01, 2012 5:24 pm
by mwillia
I have used the sending fax action successfully before. But not today! I tried three times to a working fax number. It looked like the sending went through ok, but no confirm email and nothing added to the list of sent faxes on my page. I'm the primary account. The nice gentleman on the help telephone line said he couldn't help me with faxing, and suggested I write here on this page. It's unfortunate for me, as the fax needed to get there today for timing purposes, but the recipient is closed. : (

Re: View Sent Faxes: can't?

Posted: Sun Jan 01, 2012 8:42 pm
by kgc
It actually looks like it wasn't successfully submitted to us with the tool in the first place. Could you try again and if it doesn't work let us know what browser and os you are using? We've had some browser compatibility problems with the tool that have been hard to nail down.

Re: View Sent Faxes: can't?

Posted: Sun Jan 01, 2012 8:48 pm
by mwillia
Safari 5.1.2

Re: View Sent Faxes: can't?

Posted: Sun Jan 01, 2012 8:49 pm
by mwillia
Apple 10.7.2

Re: View Sent Faxes: can't?

Posted: Sun Jan 01, 2012 8:52 pm
by mwillia
OK. I sent it again. Please wait while we process your request came back. The fax line is a working one. 510 653 8902.