New user

[Guest]

Hi,
I am a new subscriber switching over from AT&T. Yesterday I got the email saying congratulations your fusion service is now active. But it's been two days and no it is not. There is nothing. The phone doesn't work. Am I missing something? Was I supposed to do something? The stuff for the internet installation comes tomorrow. Will that make it work? I'm new and have no idea what is going on.

[Guest]

And also, does anyone ever answer the phone when you call for tech support?

[dherr]

Currently the system shows:

4
on hold
2
minute wait

You can see that by going https://www.sonic.com/support and clicking on "Request a call".

[amayfield]

After your service activation date if you don't have continuity to your phone jacks (no dial tone / internet signal), then we'll need to send out a Sonic technician. That technician will hook up your phone jack to the copper pair at your phone box. To do that give Support a call at 888.766.4233.