Troubleshooting Network Printer on Pace 5168N-110 Modem / Ro

General discussions and other topics.
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by lucy » Sun Jul 19, 2015 11:31 am
We just upgraded our Sonic service and ended up with a Pace 5168N-110 modem/router combo. In the process, our networked printer became inaccessible. After some fussing around and manual configuration, I have it working again, but I wonder why it didn't "just work" as it always had on other routers. Maybe something on the Pace could/should have been configured differently?

When I say that it "just worked" in the past — using Apple Time Capsules as our router and connecting the printer (a Brother HL-5250DN) via ethernet to the router — I mean that when the add printer routine was invoked from OS X's System Preferences (> Printers & Fax > click "+"), the Brother printer would show up under the "Default" tab of the "Add" window. Which meant that any guests on our network had a pretty easy route to using our printer to print their boarding passes or what-have-you.

With the Pace combo serving as the router, I have only been able to get things with some extra steps:
  1. Go to the Pace's configuration (http://gateway.sonic.net)
  2. Find the printer and click on "Device Details"
  3. Copy the printer's numerical IP address
  4. Click the add printer "+" in OS X System Preferences > Printers & Fax
  5. Click the "IP" tab in the resulting dialog
  6. Enter the printer's IP address, name printer as desired
Image

Hope someone finds this helpful.

If you know what I could have configured differently on the Pace unit to make the printer automatically discoverable, let me know!
by dkenglish7 » Sun Jul 19, 2015 12:21 pm
There's a bug in the Pace 5168 that makes it stop passing Bonjour (aka multicast DNS) packets between the wifi and the wired network. Apple products use those extensively to find other Apple products and useful services like printers.

Call Sonic support, they can push a patch to your router that will fix this. Why they don't send it to every 5168 is a MYSTERY.
2 posts Page 1 of 1