Sonic.net

Lately, connectivity to Facebook has been spotty from home DSL (Sonic Fusion, of course).

As of about a month or so ago, all the computers in my home have behaved badly when on Facebook; that is, I get constant Timeout/Connection Reset By Peer errors when using the Facebook website. This is from all browsers, so it's not browser connected.

Not all computers at home have the same anti-virus apps on them, so it's not anti-virus related.

All I can think of is, it's either my internal network/router doing this, or something in the network path from home, through Sonic, to Facebook.

Anyone else seeing this happen? Again, it happened all of a sudden, and has stayed that way ever since. A Facebook page will load, I'll click on a link on it, and it will sit there until I get a connection reset error. Minutes later, it works, though. Then it will stop working again.

This ONLY happens with Facebook and no other site... pretty strange.

- Tim

I've seen issues with Facebook from both comcast and at&t networks as well. At this point, given the other complaints here, I think it is safe to assume that they are having some trouble now.

kgc wrote:I've seen issues with Facebook from both comcast and at&t networks as well. At this point, given the other complaints here, I think it is safe to assume that they are having some trouble now.

Weird that this would last more than a month... something weird is going on.

Do you know of a good way to debug this? When the browser is hung on Facebook, I'm able to ping it, so it's not just pure network traffic blocking, I wouldn't think. Turning on Developer Tools in Chrome and looking at the console doesn't show me much more than those Connection Reset errors, so it hasn't been helpful in finding out just where the issue might be coming from.

- Tim

tbessie wrote: Do you know of a good way to debug this? When the browser is hung on Facebook, I'm able to ping it, so it's not just pure network traffic blocking, I wouldn't think. Turning on Developer Tools in Chrome and looking at the console doesn't show me much more than those Connection Reset errors, so it hasn't been helpful in finding out just where the issue might be coming from.

Given that the problem appears to crop up on multiple ISPs on multiple devices running multiple operating systems and multiple browsers, the best way to troubleshoot this would appear to be to use the "report a problem" link in the Facebook interface. Describe the problem concisely and precisely, including example times, your browser, and OS version.

thulsa_doom wrote:Given that the problem appears to crop up on multiple ISPs on multiple devices running multiple operating systems and multiple browsers, the best way to troubleshoot this would appear to be to use the "report a problem" link in the Facebook interface. Describe the problem concisely and precisely, including example times, your browser, and OS version.

I would, if I thought that'd do any help. I wouldn't put much stock in Facebook support.

Given that this doesn't ever happen at work, I wonder what could be going on at Facebook itself to cause it.

- Tim

We've been discussing this problem in the Access forum as well.
viewtopic.php?f=10&t=2516

Definitely submit a problem report to facebook. The problem only seems to affect people whose DNS servers report certain addresses for http://www.facebook.com, and if that means the number of problem reports is low, this might not even be a blip on the radar of their networking staff.

forest wrote:We've been discussing this problem in the Access forum as well.
viewtopic.php?f=10&t=2516

Definitely submit a problem report to facebook. The problem only seems to affect people whose DNS servers report certain addresses for http://www.facebook.com, and if that means the number of problem reports is low, this might not even be a blip on the radar of their networking staff.

Thanks for pointing me there!

- Tim