Is there any way to automate switching between Annex A and Annex M? I would like to be able to have different ''profiles'' where, for example, most of the time our line would be in Annex M, but when we wanted to stream content (say, two shows at a time) I could switch to Annex A, then switch back when done. From what I can tell poking around I can't see a way to do this (or, indeed, any way to switch without contacting support), but I thought I'd ask anyway.
There isn't currently a way to do this in our Member Tools, but it's a feature that I know has been discussed in the past.
Depending on your modem, it's possible you can have Support set your line to multimode and then change back and forth between Annex A and Annex M in the modem settings. I believe I can do this with my ZyXEL P-663HN-51. Logging into the modem wouldn't be quite as easy as logging into Member Tools, but it would probably be easier than calling us.
EDIT: Actually, I haven't been able to get that to work on my line, but I've heard some rumors that a Member Tools option and possibly even a smartphone app may eventually be available to switch it. For now, you'll have to call us. It's a quick change as long as the modem is configured for Annex M.