Sonic.net

I have have been using a ProPhoto Wordpress template for my website for a number of years without issues until recently when I went in to my admin area to update my site. I can access/change some settings and features on my site without problems. However, when I go to "Customize > Themes" my home page is displayed though the URL shows: http://keithflood.com/wp-admin/themes.php/ instead of the admin page with theme options.

If I go to "Customize > Appearance" I get:
Warning: require(/nfs/www/WWW_pages/kcfphoto/keithflood.com/wp-includes/class-wp-customize-panel.php) [function.require]: failed to open stream: No such file or directory in /nfs/www/WWW_pages/kcfphoto/keithflood.com/wp-includes/class-wp-customize-manager.php on line 70

Fatal error: require() [function.require]: Failed opening required '/nfs/www/WWW_pages/kcfphoto/keithflood.com/wp-includes/class-wp-customize-panel.php' (include_path='.:/opt/php5/lib/php') in /nfs/www/WWW_pages/kcfphoto/keithflood.com/wp-includes/class-wp-customize-manager.php on line 70

1. I had ProPhoto tech support look into it and they thought there might be an issue with my host's server since they saw error 500.
2. Contacted Sonic support, was told to try changing all file permissions to 775 which I did and that did not help.
3. Re-contacted Sonic support and was told this is not their problem and to post a message here.
4. I am not a wordpress or website guru but did manage to get my site installed and running but am lost now. Any help would be appreciated.

I have been a sonic customer since 1996 and feel a bit let down that I can't seem to get a straight answer as to how to fix this.

kcfphoto wrote:If I go to "Customize > Appearance" I get:
Warning: require(/nfs/www/WWW_pages/kcfphoto/keithflood.com/wp-includes/class-wp-customize-panel.php) [function.require]: failed to open stream: No such file or directory in /nfs/www/WWW_pages/kcfphoto/keithflood.com/wp-includes/class-wp-customize-manager.php on line 70

Fatal error: require() [function.require]: Failed opening required '/nfs/www/WWW_pages/kcfphoto/keithflood.com/wp-includes/class-wp-customize-panel.php' (include_path='.:/opt/php5/lib/php') in /nfs/www/WWW_pages/kcfphoto/keithflood.com/wp-includes/class-wp-customize-manager.php on line 70

Your program (wordpress) is being told to require class-wp-customize-panel.php that does not exist which results in the fatal error. I downloaded the required file from a wordpress repository and moved it to the directory your wordpress is looking in when it goes to require the file. Please let me know how this works for you, or if you need additional assistance. Thanks for choosing Sonic.net!

Thanks, that fixed that problem. I still do not get the correct page when I navigate to "Appearance > Themes" I am taken to my home page instead (or rather my home page is being displayed) though the URL shows I am at admin - themes location to make changes to my theme.

I also see a an issue when I click on "Updates" in my admin area and get the same problem - displaying my home page and not the admin update page. I read about updating the .htaccess file, is this related?

Thanks

You can change the version of php wordpress is using by editing the .htaccess file; instructions for doing so are listed here: https://wiki.sonic.net/wiki/Php5

Right now you are using php 5.2 as defined in your existing .htaccess file. You can edit that file and to the line:
Action php-cgi /cgi-bin/php5
(which is at the top of the file) to look like:
Action php-cgi /cgi-bin/php55
so that wordpress is using php 5.5 and see if that helps with your problems.

THANK YOU! That solved all my issues, my WordPress issues anyway....

kcfphoto wrote:THANK YOU! That solved all my issues, my WordPress issues anyway....

Awesome!