Billing & Customer Service
Posted: Wed Jul 30, 2014 3:09 pm
I am a new customer and have some concerns regarding your billing practice and customer services. I was informed that my payment for your services is due on the 1st of the month and low and behold, the withdrawal from my account was not made on the 1st of the month as I was told but 5 days prior. I generally conduct transfers for any automatic withdrawals from my account 2 days prior to the due date. Your representative advised me that payment of the bill is due on the 1st of the month. Once I was advised of the withdrawal I called your company to inquire what had occured and why I was told that the payments are withdrawn 5 days prior to the due date.
What is that? or to better express WTF.
This is something that should have been Clearly Expressed during the onset of setting up this account. This particular action presented a concern of TRUST with your company and definitely changed/lowered my 1st Impression of the company.
My suggestion to You is to rethink your billing practice - if you are telling people the bill is due on the 1st, then you should not touch thier account until the 1st. (trust in you/your word) If your goal is to withdraw the funds 5 days prior to the date that was qouted then you should advise your customers that the due date is THAT DATE and not the 1st of the month.
This is not a good practice and it will no doubt cost you lost of customers.
Rethink you billing practices and customer services.
What is that? or to better express WTF.
This is something that should have been Clearly Expressed during the onset of setting up this account. This particular action presented a concern of TRUST with your company and definitely changed/lowered my 1st Impression of the company.
My suggestion to You is to rethink your billing practice - if you are telling people the bill is due on the 1st, then you should not touch thier account until the 1st. (trust in you/your word) If your goal is to withdraw the funds 5 days prior to the date that was qouted then you should advise your customers that the due date is THAT DATE and not the 1st of the month.
This is not a good practice and it will no doubt cost you lost of customers.
Rethink you billing practices and customer services.