I recently signed up for sonic's FAX sending and receiving services. The first thing I did was create a test pdf file and sent it to my incoming FAX number which was successful.
Today I tried to send a FAX to an outside number in Orange County and it failed. I called the voice number for the business and confirmed that the FAX number was correct, but they did supply me a backup FAX number to try and that one also failed. Since I needed to get this FAX sent, I printed it out and had it FAXed from a local Postal Annex office to the first number which succeeded.
I thought there might be something wrong with the PDF file, so I used my sonic's FAX service to resend it to my sonic incoming FAX number and it went through.
I emailed a note to sonic support and was informed that since their FaxLine service is still in testing stages they were unable to provide the kind of support I was looking for. It also recommended posting my questions to this forum.
Is anyone else having similar problems sending FAXes?
Today I tried to send a FAX to an outside number in Orange County and it failed. I called the voice number for the business and confirmed that the FAX number was correct, but they did supply me a backup FAX number to try and that one also failed. Since I needed to get this FAX sent, I printed it out and had it FAXed from a local Postal Annex office to the first number which succeeded.
I thought there might be something wrong with the PDF file, so I used my sonic's FAX service to resend it to my sonic incoming FAX number and it went through.
I emailed a note to sonic support and was informed that since their FaxLine service is still in testing stages they were unable to provide the kind of support I was looking for. It also recommended posting my questions to this forum.
Is anyone else having similar problems sending FAXes?