I am/will be a new Sonic.net user (just signed up, waiting for install).
My dad had a account with DirecTV that we just cancelled, and I signed up for DirecTV thru Sonic.net under my name. Got a confirmation for a install date and everything. However, no one showed up today for the install. When I called, they directed me to call another number to verify my information.
When I did, they denied my account, saying that we have had prior service and we haven't been off for 2 years yet at this address. Is there any way around this? I have never had an DTV account under my name, it was under my brother's and then my dad's (didn't have any issues then, only a week inbetween the cancel and new sign up) for over 15 years. The bundle with Sonic.net factored into my decision to switch over from AT&T (DirecTV standalone was past $100/month) but now I'm starting to rethink that decision.
My dad had a account with DirecTV that we just cancelled, and I signed up for DirecTV thru Sonic.net under my name. Got a confirmation for a install date and everything. However, no one showed up today for the install. When I called, they directed me to call another number to verify my information.
When I did, they denied my account, saying that we have had prior service and we haven't been off for 2 years yet at this address. Is there any way around this? I have never had an DTV account under my name, it was under my brother's and then my dad's (didn't have any issues then, only a week inbetween the cancel and new sign up) for over 15 years. The bundle with Sonic.net factored into my decision to switch over from AT&T (DirecTV standalone was past $100/month) but now I'm starting to rethink that decision.