Sunset San Francisco: lost internet connection around 1:30 am on June 26th

[informusa]

No internet and no updates on the support site. I restarted eero and still no internet.

[hcheng25]

Same issue in Sunset

[rtrinh]

It should be related to the email and text sent on Jun 17 about the rescheduled maintenance tonight.

Hello, this is Sonic, your internet service provider. We will be performing scheduled maintenance on our Fiber network equipment next week, Wednesday, 6/25, starting at 11:59 PM PT with a maintenance window of ~4 hours. Up to ~1 hour of downtime is expected once your service drops. Thank you for your understanding and we apologize for any inconvenience.

[informusa]

Could be maintenance, hard to tell since it’s not on sonic support site and no emails were sent to let us know that scheduled work started or about to start.

[hcheng25]

Thanks for the info! I too got the txt message on jun17. Hopefully it'll be back on soon

[grayphreak]

it would be nice if someone could give a heads up about when the work is finished or how is the progress

[rtrinh]

Back online for me about 5 minutes ago.

[milanorama]

I concur. I have both Sonic and Comcast and we always receive a “pre-outage” message/reminder before service is turned down. I’ve worked and been a customer of ATT/Comcast/NBCU for over 20 years and as a not-so-quasi utility provider, we would never be this lackadaisical in our communication with customers.

(Insert Disappointed Face Here)

[informusa]

Back online.

[sonic2423]

found internet is down in Sunset district for 15mins aand back on now... anyone have the same issue?