Voice Usage Tool problems

[virtualmike]

Hi,

When I go into Member Tools and click on Voice > Usage, my browser seems to bog down and the server appears to stop responding... I see the "Connecting..." text on the tab, but I get no response.

If I close the tab and open another, and attempt to get the usage information, it works ok the second time. It's almost like the first attempt awakens the server and the second one actually gets the data.

This has occurred multiple times on different days. Can it be checked?

Also, thanks for including incoming calls in the usage reports. It was a bit confusing when I first saw that information, but I figured it out. ...thanks!

[timdoyle]

Users with longer call histories may experience extended load times while our systems retrieve call data.
After the initial page load completes, selecting and displaying a month's data will be much faster.

[kgc]

Mike, this is something we're aware of and need to work on. The original database design has some scaling issues that need to be addressed. Once the cache is warmed up, subsequent queries are generally fast.

[virtualmike]

Thanks, Tim and Kelsey. Happy New Year!