[solved] Deco BE63 can't get a WAN IP?

[skovatch]

Hi,

I just got service this week, coming from AT&T. With their all-in-one modem and router I could run a 2.5GB ethernet line from the router out to my office in the back yard. I was also using a Deco XE75 Pro with the wifi in the AT&T router turned off for better coverage in my house.

With Sonic, I know I need a separate router, so I connected the XE75 to the ONT, and all is good, but now I only have 1GB ethernet out to my office. Since I already have Deco nodes, I decided to buy a Deco BE63 which has 4 2.5GB ports as the main router.

My problem is that the BE63 won't get a WAN IP address from the ONT. I have restarted the ONT a couple of times, but the router's LED turns red and refuses to do anything else at that point.

I get that this is most likely a problem I should ask TP-Link about, but I thought I'd ask here too... is there something about that router that would be incompatible with Sonic?

[spencernash]

Call or text Sonic support and have them clear the MAC addresses on your account. I think you only get 1 MAC/DHCP lease and they're quite sticky, so having them clear it should get your new router working. Or change the WAN MAC on your new router to match the old and it should pull an IP.

[conradpino]

Reading other forum posts and experience as new customer confirms MAC Table limit is real and typically larger than 1, possibly differing by service area or circuit.

Sonic Support will share current MAC Table data or clear table on request. Clearing single MAC address wasn't supported at that time. Clearing table may cause brief service interruption or IP address change during DHCP renegotiation.

[skovatch]

Good call! Apparently my MAC table was full -- the support tech reset it and it's up and running

Edit:
2.35Gbps down and 2.34Gbps up through the new gateway. That's more than enough to meet my needs!