Logging onto VPN kicks us off the home Wi-Fi after switching from Xfinity to Sonic

[prescott.woodruff]

We just switched from Xfinity to sonic fiberoptic Internet in San Francisco. We have a Google Wi-Fi system that we use both before and after the switch. My wife and I both work at UCSF and have different laptops. Both my wife and I now have a new problem after switching to sonic we buy we get kicked off the Internet frequently when we try to use the UCSF-provided VPN. This did not happen before on Xfinity. we checked the signal quality and the upload and download speed. They all seem excellent. Can you help us troubleshoot the problem?

[jerrielm]

Hello!

Have you tried contacting your School's IT team to see if they can see anything wrong on their side? With VPNs and computers, there is not much we can do to troubleshoot these devices. Maybe there are left over settings from your Xfinity internet. Let us know if your school's IT team was any help!

Best Wishes!

[ngufra]

Can you be a little more specific about what you did and what does not work?

The headline states you are kicked off the home wifi which made me think, after vpn is enabled, you would lose access for example to local printers. Some vpn do this as a feature, sending all traffic through the vpn and some have this as an option (search Split tunnel)

The long text of what is happening states" kicked off the internet". Could it be that all traffic goes through the ucsf vpn, but it does not let you go back to the internet from there.

Indeed it should be something UCSF IT should be able to help you with.