Aug 28th Bad Connection in Sonic Data Center?

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
2 posts Page 1 of 1
by wdavies » Wed Aug 28, 2024 6:10 pm
traceroute to 171.64.64.64 (171.64.64.64), 64 hops max, 40 byte packets
1 router.asus.com (192.168.1.1) 2.484 ms 2.004 ms 1.801 ms
2 lo0.bng2.snfcca14.sonic.net (50.0.79.6) 39.100 ms 36.600 ms 33.380 ms
3 310.irb.cr1.snfcca14.sonic.net (23.93.55.2) 22.846 ms 17.066 ms
311.irb.cr2.snfcca14.sonic.net (23.93.55.10) 23.630 ms
4 ae2.cr2.snfcca14.sonic.net (157.131.208.134) 25.591 ms 21.432 ms 144.920 ms

I'm seeing really poor connectivity right now - my Speedof.me is showing ~50MBs, jumping around a lot - usually hovers around 300MB/s or better.
by loherj » Tue Sep 03, 2024 7:51 am
Thank you for posting the information regarding your poor connection. I don't see anything on our end that should have caused this. I was able to check your circuit status back on the date this was posted and I don't see any drops in service or interruptions.

Are the issues still ongoing?

How is your router performing?

It appears your Optical Network Terminal was recently power cycled. Did this resolve the issue?

Please let me know. I look forward to hearing back from you.
Jacob - Community & Escalations Specialist
Sonic
2 posts Page 1 of 1