East Hills & White San Jose

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
4 posts Page 1 of 1
by d.llamas » Mon Aug 05, 2024 4:07 pm
Good afternoon,

I've been preregistered for a few months now and the status has always shown that it's in the construction phase. Every month goes by and the fiber tool just sets to the next month as the month ends. Are you able to share what's the hold up?
by jordan.m » Tue Aug 06, 2024 1:31 pm
Hello! Unfortunately, the estimate provided on our status page is subject to change due to delays beyond Sonics' control. That said, we appear to be approaching the finish line in your area and should begin installations any moment now. Once we are ready to proceed, we will notify you immediately. I'm sorry this process is taking longer than expected, but we appreciate your patience.
Jordan M.
Community and Escalations Specialist
Sonic
by d.llamas » Tue Sep 17, 2024 6:48 pm
Hi Jordan,

Any update or can you provide what could be the delay?

Thank you
by jordan.m » Wed Sep 18, 2024 9:48 am
Hello. Unfortunately, I don't have any specifics I can give you right now. However, we are expanding faster than ever, so I implore you to keep an eye out for updates. We will let you know as soon as we are ready to schedule installations.
Jordan M.
Community and Escalations Specialist
Sonic
4 posts Page 1 of 1

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