Mobile communicator cannot authorize

[sgcook]

I've tried contacting Sonic Support about this multiple times, but they do not respond. I hope someone in the community will know how to resolve this issue.

When I start the SMC app, it prompts me to log in and then, after I enter my credentials, I get this error message:

Authorization failed
The server is currently unavailable

I have tried this many times, over a couple days, but the server remains unavailable.

SMC used to work fine for me, and nothing on my side has changed.

I am running the Android SMC app amd it is up to date: Version 3.20.21 build 31776

[jerrielm]

Hello!

I reviewed this with our Network team and it does not seem to be an issue on the app side. I would suggest turning your device off and back on again and see if this resolves it. I would also delete and redownload the app if you are still having issues. Let me know if this helps!

Best Wishes!