Connectivity issues in the morning in San Jose Brockwood Terrace

[luckymethod]

Hello all, I'm experiencing a very consistent flakeyness in the service with Sonic 10gb more or less at the same time every morning and it's been true for months. I have some fairly sophisticated home networking equipment so I have logs of when the packet loss is more pronounced and the logs are painting a pretty clear picture:

Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Today at 10:01 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 23, 2024 10:00 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 22, 2024 9:59 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 21, 2024 9:58 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 20, 2024 9:57 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 19, 2024 9:56 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 18, 2024 9:55 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 17, 2024 9:54 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 16, 2024 9:53 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 15, 2024 9:52 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 14, 2024 9:51 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 13, 2024 9:50 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 12, 2024 9:49 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 11, 2024 9:48 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 10, 2024 9:47 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 9, 2024 9:46 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 8, 2024 9:45 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 7, 2024 9:44 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 6, 2024 9:43 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 5, 2024 9:42 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 4, 2024 9:41 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 3, 2024 9:40 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 2, 2024 9:39 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Jun 1, 2024 9:38 AM

Too much of a pattern for this not to be caused by something. Also notice the one minute drift every day. I haven't kept track but it's always in the morning so at some point the drift will revert itself. I wonder what is the problem, some misconfigureation of the networking equipment that serves my area maybe?

[jerrielm]

Hello!

It seems you reached out to our Support Team as well. Here is their response if you have not seen it already

"Hello-

There looks to be a few things going on. Your mac table (where your IP address lives) was full, so I cleared that. But an IP did not populate. Your firmware was in need of an update, so I ran that. After which an IP appeared. Please run your devices as you normally would. If your service is still not working properly, please give us a text for quicker service."

Best Wishes!

[jerrielm]

Hello again,

I am also seeing this might be a known issue with the device.

https://www.reddit.com/r/Ubiquiti/comme ... ts_on_wan/

I would check this thread out and see if you hare the same related issues.

Best Wishes!