I had a Pace 5268ac for 5+ years. It allowed port forwarding in bridge mode to Mikrotik router. I changed from 1 of 4 static IP's to another. Bridge mode stopped working. Calls to tech support x4 did not help. One tech said, " Only 0.1% of customers use static IP's". Great. Thanks.
Another, nicer support person said I could get a new Pace 5268 (which apparently is the only option Sonic offers for my location). I got the new one. It has the same problem. A third tech support person apologized for the new modem advice and stated there was a "known bug" in the Pace 5268. But offered no other help.
Now I have spent 2 weeks trying to get back the functionality I had for years. How can Sonic help, please? This topic appears frequently in the help files, however, tech support personnel do not seem to be aware of the problem and generally insist that they have no solution. My frustration level is rather high. Having been a Sonic customer for several decades, with ~5Mbps d/l max and < 1 Mbps u/l for over $125/mo seems very unreasonable. Sonic is based in Santa Rosa where I live. What has happened to this once-respectable support team?
Another, nicer support person said I could get a new Pace 5268 (which apparently is the only option Sonic offers for my location). I got the new one. It has the same problem. A third tech support person apologized for the new modem advice and stated there was a "known bug" in the Pace 5268. But offered no other help.
Now I have spent 2 weeks trying to get back the functionality I had for years. How can Sonic help, please? This topic appears frequently in the help files, however, tech support personnel do not seem to be aware of the problem and generally insist that they have no solution. My frustration level is rather high. Having been a Sonic customer for several decades, with ~5Mbps d/l max and < 1 Mbps u/l for over $125/mo seems very unreasonable. Sonic is based in Santa Rosa where I live. What has happened to this once-respectable support team?