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Every time there is a power outage the same thing happens once it is restored: I pick up the phone to make a call and get a message "Device not registered".
Remind me how to fix it please.
and
Will this always happen? Can I do something to make it stop?
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susanjom
- Posts: 69
- Joined: Sat Dec 03, 2016 5:34 pm
Okay, nevermind. I unplugged and replugged everything and at some point it all got sorted. No idea what plug did the job or why, but my dial tone is back where it belongs.
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susanjom
- Posts: 69
- Joined: Sat Dec 03, 2016 5:34 pm
Possibly the ATA recovered from the power outage before the modem/router, tried to get back online, and couldn't, so it gave up without registering? Maybe just unplugging the ATA will cure it?
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virtualmike
- Posts: 1633
- Joined: Wed Jun 01, 2011 11:44 pm
Is the ATA that little black box with the three blue lights?
Well, the real story is that it failed.
Sonic will send me a new one tomorrow.
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susanjom
- Posts: 69
- Joined: Sat Dec 03, 2016 5:34 pm
I'm not sure what lights are on it, but the ATA is where the phone line plugs into. Glad to hear that you're getting it resolved!
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virtualmike
- Posts: 1633
- Joined: Wed Jun 01, 2011 11:44 pm
Me too
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susanjom
- Posts: 69
- Joined: Sat Dec 03, 2016 5:34 pm
I apologize for the inconvenience but losing power can sometimes cause the ATA to lose registration. Generally, just unplugging it from power for 10-15 seconds and reconnecting should resolve the problem, but if not it's possible that we may need to reset authentication on our end. You can give our Technical Support team a call at (855)394-0100 any day between 8 AM-10 PM or you can send us a text at (833)836-0300. We'd be happy to assist you.
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sonic.boom
- Posts: 23
- Joined: Mon Dec 12, 2022 10:54 am
Sean M.
Community & Escalations Specialist
I called yesterday and we tried that but the ATA did not survive the power outage. A new one is on the way today.
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susanjom
- Posts: 69
- Joined: Sat Dec 03, 2016 5:34 pm
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