Page 1 of 1
OpenVPN is failing connectivity as of yesterday
Posted: Mon Feb 05, 2024 11:54 am
by dwhittaker
Anyone else having this issue? All of a sudden I can't connect. Does this have anything to do with the storms pummeling California? If so I'll just wait it out.
When I try to log in I get the following message:
Cannot connect because of the following error:
Error calling protect() method on socket: 5 times.
Any info greatly appreciated.
Re: OpenVPN is failing connectivity as of yesterday
Posted: Mon Feb 05, 2024 12:06 pm
by joemuller
OpenVPN (and the rest of our datacenter servers) stayed up throughout the storm - it looks like the error you were getting is a known bug with the OpenVPN client software. If possible, see if you can completely restart the OpenVPN software or reboot your device if you continue to get the error.
-- Joe M
Sonic System Operations
Re: OpenVPN is failing connectivity as of yesterday
Posted: Mon Feb 05, 2024 1:35 pm
by dwhittaker
I'm just now realizing that I don't know the URL to import my profile. I thought it was my
username@sonic.net but OpenVPN Connect isn't recognizing it. Can you remind me what that URL would be?
Re: OpenVPN is failing connectivity as of yesterday
Posted: Mon Feb 05, 2024 4:50 pm
by dwhittaker
I tried
myusername@ovpn.sonic.net and that didn't work. Can't find any solutions in your help/forum pages on this.
Re: OpenVPN is failing connectivity as of yesterday
Posted: Tue Feb 06, 2024 6:14 am
by js9erfan
dwhittaker wrote:
I'm just now realizing that I don't know the URL to import my profile. I thought it was my
username@sonic.net but OpenVPN Connect isn't recognizing it. Can you remind me what that URL would be?
You can grab your profile from here:
Production:
https://ovpn.sonic.net/?src=connect
Beta:
https://beta.vpn.sonic.net/?src=connect
Re: OpenVPN is failing connectivity as of yesterday
Posted: Tue Feb 06, 2024 11:46 am
by dwhittaker
Thanks. So I downloaded the application again and I'm still getting that error message and can't connect. This only started the other day. I guess this means I'm out of luck until they issue an update?
Re: OpenVPN is failing connectivity as of yesterday
Posted: Tue Feb 06, 2024 11:53 am
by dwhittaker
Strangely enough, I can connect on my iPhone, just not on my Mac. Weird.
Re: OpenVPN is failing connectivity as of yesterday
Posted: Wed Feb 07, 2024 5:28 am
by js9erfan
dwhittaker wrote:
Strangely enough, I can connect on my iPhone, just not on my Mac. Weird.
As mentioned above, it appears to be a OpenVPN client issue related to Macs. See
here which may help you.
Re: OpenVPN is failing connectivity as of yesterday
Posted: Wed Feb 07, 2024 10:27 am
by dwhittaker
I'm posting this in case anyone else is having issues. I contacted OpenVPN and it turns out this isn't a bug, I changed something in my settings that was causing the issue.
On your Mac, under System Settings -> General -> Login Items -> Allow in the Background, make sure to Flip the toggle to ON (OpenVPN Client). I changed this setting to OFF for some reason. Connection is fine now.