I contacted Sonic in early October of 2023 after a sales representative came to our door. Our installation appointment was cancelled day of due to issues with the permits for the fiber cable drop. After that issue, Sonic said they would let us know when we could set up a new installation appointment and that we were "at the top of the list".
I contacted Sonic again in early December to check-in on the permits and hopefully schedule an installation appointment. The sales rep on the phone informed me that the drop was scheduled for that day and that I would receive an email with my installation appointment details. After two days, I called again and was told that the technicians didn't get to the drop for our building but that we were again at the "top of the list" and that the drop would occur the next day. I waited a few days and called in again, just to be told the same exact thing - that the drop would occur the next day!
I called again on January 16th after our neighbor in the unit below us informed us that he had already had Sonic installed and it only took him about two days to get everything set-up. The sales rep told me that a drop would still need to occur for our unit, but THE DROP WAS SCHEDULED FOR TODAY AND WAS DELAYED SO IT WILL OCCUR TOMORROW BUT DON'T WORRY BECAUSE WE ARE AT THE "TOP OF THE LIST"!!
I asked the sales rep why this kept happening and what we could do to move this along and they just told me that delays happen and that the unit below us getting his installed in two days has no bearing on our own installation, just two floors above in the same building!! I don't know what else to do, it's been 4 months and we just want to try out Fiber because our current Xfinity plan sucks. Has this happened to anyone else?? Does anyone have any advice?? We live in Pac Heights, SF (94115).
I contacted Sonic again in early December to check-in on the permits and hopefully schedule an installation appointment. The sales rep on the phone informed me that the drop was scheduled for that day and that I would receive an email with my installation appointment details. After two days, I called again and was told that the technicians didn't get to the drop for our building but that we were again at the "top of the list" and that the drop would occur the next day. I waited a few days and called in again, just to be told the same exact thing - that the drop would occur the next day!
I called again on January 16th after our neighbor in the unit below us informed us that he had already had Sonic installed and it only took him about two days to get everything set-up. The sales rep told me that a drop would still need to occur for our unit, but THE DROP WAS SCHEDULED FOR TODAY AND WAS DELAYED SO IT WILL OCCUR TOMORROW BUT DON'T WORRY BECAUSE WE ARE AT THE "TOP OF THE LIST"!!
I asked the sales rep why this kept happening and what we could do to move this along and they just told me that delays happen and that the unit below us getting his installed in two days has no bearing on our own installation, just two floors above in the same building!! I don't know what else to do, it's been 4 months and we just want to try out Fiber because our current Xfinity plan sucks. Has this happened to anyone else?? Does anyone have any advice?? We live in Pac Heights, SF (94115).
