San Rafael: Fiber install date slipped four months

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
41 posts Page 1 of 5
by joss » Thu Jan 11, 2024 9:02 am
On Monday crews installed the fiber optic cables on the poles outside my house. My wife spoke to one of the crew and he said that the next steps are splicing the cables, adding the network and testing. Those 'next steps' in the process have probably always been. So why has the availability date slipped from March 2024 to July 2024 following Monday's installation?

I'm happy that the installation is proceeding. But a little perplexed as to why the date has been March for the last six months and now isn't.

Edit: Since there was no reply, I thought I'd edit this to add a little more info. My wife clarified that "one of the crew" above turned out to be the foreman of the installers. She identified us to him as a Sonic customer. She told him about the March estimate and he indicated that seemed right. So we were surprised and, as noted, perplexed as to why the install date slipped four months. It had been estimated to be March since late last summer.
by jerrielm » Fri Feb 09, 2024 9:37 am
Hello!

Sadly, it looks like we have hit delays for your area. While the timeframe was pushed out till July, there is still a good chance we finish before that. Once ready, we will reach out to you!

Best Wishes!
by sfbeantown » Mon Jun 10, 2024 3:32 pm
I also live in the San Rafael—Dominical/Black Canyon area, and it appears you are further along than we are. I'd kill for a July install date! Xfinity is KILLING me.

my fiber internet status update shows "Planning," which is four milestones from "Installation." :cry:
by jacobrosenberg » Sun Jun 30, 2024 12:33 pm
I was June 2024 then July 2024 now August 2024. I see fiber on the pole in front of my home with the Sonic tags on it but I'm guessing the overall area hasn't been lit yet so we're waiting on some milestone. Still, closer and closer!
by mattflegal » Mon Jul 01, 2024 11:23 am
Hello - I'm curious if there are any updates on Fiber/faster broadband services in San Rafael, specifically the 94903/Marinwood area? I appreciate Sonic, but trying to stay patient with the slower speeds we've been using the last few years. Thx for any info!
by joss » Tue Jul 02, 2024 7:18 am
jacobrosenberg wrote: Sun Jun 30, 2024 12:33 pm I was June 2024 then July 2024 now August 2024. I see fiber on the pole in front of my home with the Sonic tags on it but I'm guessing the overall area hasn't been lit yet so we're waiting on some milestone. Still, closer and closer!
It's the Zeno's paradox of installations. Hopefully Sonic knows calculus and limits.
by jerrielm » Wed Jul 03, 2024 8:20 am
sfbeantown wrote: Mon Jun 10, 2024 3:32 pm I also live in the San Rafael—Dominical/Black Canyon area, and it appears you are further along than we are. I'd kill for a July install date! Xfinity is KILLING me.

my fiber internet status update shows "Planning," which is four milestones from "Installation." :cry:

Hello!

We are still in the planning phase for your area. Once we move to the construction phase we will have a better idea of a timeframe.

Best Wishes!
by jerrielm » Wed Jul 03, 2024 8:37 am
mattflegal wrote: Mon Jul 01, 2024 11:23 am Hello - I'm curious if there are any updates on Fiber/faster broadband services in San Rafael, specifically the 94903/Marinwood area? I appreciate Sonic, but trying to stay patient with the slower speeds we've been using the last few years. Thx for any info!
Sadly, there is no news of Fiber coming to your area. Hopefully, we are able to make an expansion announcement for your area in the future.

Best Wishes!
jacobrosenberg wrote: I was June 2024 then July 2024 now August 2024. I see fiber on the pole in front of my home with the Sonic tags on it but I'm guessing the overall area hasn't been lit yet so we're waiting on some milestone. Still, closer and closer!
joss wrote:
jacobrosenberg wrote: Sun Jun 30, 2024 12:33 pm I was June 2024 then July 2024 now August 2024. I see fiber on the pole in front of my home with the Sonic tags on it but I'm guessing the overall area hasn't been lit yet so we're waiting on some milestone. Still, closer and closer!
It's the Zeno's paradox of installations. Hopefully Sonic knows calculus and limits.
I can see we are still making good progress in your areas. There are some backend things that are still being resolved, but Aug is looking more solid of a "go live" date. Ill try to get an update if there is any this. Thank you all for your patience!
by joss » Thu Aug 01, 2024 8:48 am
jerrielm wrote: Wed Jul 03, 2024 8:37 am
mattflegal wrote: Mon Jul 01, 2024 11:23 am Hello - I'm curious if there are any updates on Fiber/faster broadband services in San Rafael, specifically the 94903/Marinwood area? I appreciate Sonic, but trying to stay patient with the slower speeds we've been using the last few years. Thx for any info!
Sadly, there is no news of Fiber coming to your area. Hopefully, we are able to make an expansion announcement for your area in the future.

Best Wishes!
jacobrosenberg wrote: I was June 2024 then July 2024 now August 2024. I see fiber on the pole in front of my home with the Sonic tags on it but I'm guessing the overall area hasn't been lit yet so we're waiting on some milestone. Still, closer and closer!
joss wrote:
jacobrosenberg wrote: Sun Jun 30, 2024 12:33 pm I was June 2024 then July 2024 now August 2024. I see fiber on the pole in front of my home with the Sonic tags on it but I'm guessing the overall area hasn't been lit yet so we're waiting on some milestone. Still, closer and closer!
It's the Zeno's paradox of installations. Hopefully Sonic knows calculus and limits.
I can see we are still making good progress in your areas. There are some backend things that are still being resolved, but Aug is looking more solid of a "go live" date. Ill try to get an update if there is any this. Thank you all for your patience!
Now that it's August, the finish line has moved to October. So, you'll forgive me if I won't say "you're welcome".
by jerrielm » Thu Aug 01, 2024 9:39 am
joss wrote: Thu Aug 01, 2024 8:48 am
jerrielm wrote: Wed Jul 03, 2024 8:37 am
mattflegal wrote: Mon Jul 01, 2024 11:23 am Hello - I'm curious if there are any updates on Fiber/faster broadband services in San Rafael, specifically the 94903/Marinwood area? I appreciate Sonic, but trying to stay patient with the slower speeds we've been using the last few years. Thx for any info!
Sadly, there is no news of Fiber coming to your area. Hopefully, we are able to make an expansion announcement for your area in the future.

Best Wishes!
jacobrosenberg wrote: I was June 2024 then July 2024 now August 2024. I see fiber on the pole in front of my home with the Sonic tags on it but I'm guessing the overall area hasn't been lit yet so we're waiting on some milestone. Still, closer and closer!
joss wrote:

It's the Zeno's paradox of installations. Hopefully Sonic knows calculus and limits.
I can see we are still making good progress in your areas. There are some backend things that are still being resolved, but Aug is looking more solid of a "go live" date. Ill try to get an update if there is any this. Thank you all for your patience!
Now that it's August, the finish line has moved to October. So, you'll forgive me if I won't say "you're welcome".
Hello!

We are still waiting for permits from the city and still need to finish work on some poles. Im reaching out to the PM in the area to see if they have any more information. Hopefully, we will have a new update for you soon!

Best Wishes!
41 posts Page 1 of 5