DNSSEC Question

Advanced feature discussion, beta programs and unsupported "Labs" features.
3 posts Page 1 of 1
by wkrobin » Thu Dec 07, 2023 11:57 pm
I neglected to turn off DNSSEC before moving domain registration for <redacted> from Google to Sonic. Is there any way to clear DNSSEC after the fact? Support said to ask in the forums...


Peter Chupity
by joemuller » Fri Dec 08, 2023 3:43 pm
Hi Peter,

It looks like the DNSSEC DS keys persisted across the domain transfer (good!), but once you switched over to Sonic as your Authoritative Nameservers, the domain broke, since we didn't have any corresponding keys on our side to match those at the Registrar. I've removed the DNSSEC configuration for your domain at the registrar, which seems to have solved the issue and restored your domain to normal operation.

I'll see if there's anything we can do to improve the tools our Support team have to flag up this situation in the future for closer review and/or escalation.

-- Joe M
Sonic System Operations
I'm a proud employee of Sonic.net! :-)
by wkrobin » Fri Dec 08, 2023 6:27 pm
Thanks Joe! Things look great, now.

3 posts Page 1 of 1

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