Hello,
I'm using 1Gb fiber in the Castro neighborhood of San Francisco. I've been dealing with latency and rubber banding in-game issues that seem to relate to Sonic's infrastructure (traceroute below). This is affecting all of my devices (Mac/pc/xbox). My xbox warns me about "unstable packet loss" regularly, and I am frequently booted from PVP games on the Xbox like Halo. My iPad multiplayer games are also affected, with rubber banding and latency spikes to 250+ms in-game. The trace route has three lines that are problematic. I have bolded them below. This definitely seems like an issue with Sonic's physical infrastructure or server software. What can be done to stop this issue from reoccurring? Has anyone else experienced this issue, or identified problems with the following Sonic subdomain/services?
0.ae1.cr4.colaca01.sonic.net
0.ae1.cr6.rcmdca11.sonic.net
0.ae1.cr4.lsatca11.sonic.net
traceroute to riotgames.com (23.203.211.122), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 4.344 ms 3.768 ms 2.303 ms
2 lo0.bras1.snfcca05.sonic.net (50.0.79.115) 3.587 ms 3.224 ms 3.080 ms
3 300.irb.cr1.snfcca05.sonic.net (198.27.186.138) 4.736 ms 11.066 ms 8.207 ms
4 0.ae14.cr2.colaca01.sonic.net (198.27.244.57) 22.835 ms 96.174 ms 89.981 ms
5 0.ae2.cr1.snrfca01.sonic.net (157.131.209.169) 11.726 ms
0.ae1.cr1.colaca01.sonic.net (157.131.209.65) 9.752 ms
0.ae2.cr1.snrfca01.sonic.net (157.131.209.169) 11.360 ms
6 * 0.ae1.cr4.colaca01.sonic.net (157.131.243.30) 4326.400 ms
0.ae1.cr1.rcmdca11.sonic.net (157.131.209.137) 14.024 ms
7 0.ae1.cr6.rcmdca11.sonic.net (23.93.54.154) 3776.239 ms * *
8 0.ae1.cr4.lsatca11.sonic.net (135.180.179.194) 4468.302 ms 4394.620 ms 4404.787 ms
9 * * *
10 100.ae1.nrd1.equinix-sj.sonic.net (75.101.33.185) 6.983 ms 5.084 ms 5.327 ms
11 * akamai.0.ae4.nrd1.equinix-sj.sonic.net (157.131.2.38) 7.784 ms *
12 * ae6.r01.border.sjc01.sdn.netarch.akamai.com (23.203.158.17) 10.786 ms *
13 * * *
14 akamai.0.ae4.nrd1.equinix-sj.sonic.net (157.131.2.38) 8.181 ms 5.619 ms 5.483 ms
15 ae6.r01.border.sjc01.sdn.netarch.akamai.com (23.203.158.17) 11.097 ms * 10.783 ms
16 * * *
17 * * *
18 * * *
I'm using 1Gb fiber in the Castro neighborhood of San Francisco. I've been dealing with latency and rubber banding in-game issues that seem to relate to Sonic's infrastructure (traceroute below). This is affecting all of my devices (Mac/pc/xbox). My xbox warns me about "unstable packet loss" regularly, and I am frequently booted from PVP games on the Xbox like Halo. My iPad multiplayer games are also affected, with rubber banding and latency spikes to 250+ms in-game. The trace route has three lines that are problematic. I have bolded them below. This definitely seems like an issue with Sonic's physical infrastructure or server software. What can be done to stop this issue from reoccurring? Has anyone else experienced this issue, or identified problems with the following Sonic subdomain/services?
0.ae1.cr4.colaca01.sonic.net
0.ae1.cr6.rcmdca11.sonic.net
0.ae1.cr4.lsatca11.sonic.net
traceroute to riotgames.com (23.203.211.122), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 4.344 ms 3.768 ms 2.303 ms
2 lo0.bras1.snfcca05.sonic.net (50.0.79.115) 3.587 ms 3.224 ms 3.080 ms
3 300.irb.cr1.snfcca05.sonic.net (198.27.186.138) 4.736 ms 11.066 ms 8.207 ms
4 0.ae14.cr2.colaca01.sonic.net (198.27.244.57) 22.835 ms 96.174 ms 89.981 ms
5 0.ae2.cr1.snrfca01.sonic.net (157.131.209.169) 11.726 ms
0.ae1.cr1.colaca01.sonic.net (157.131.209.65) 9.752 ms
0.ae2.cr1.snrfca01.sonic.net (157.131.209.169) 11.360 ms
6 * 0.ae1.cr4.colaca01.sonic.net (157.131.243.30) 4326.400 ms
0.ae1.cr1.rcmdca11.sonic.net (157.131.209.137) 14.024 ms
7 0.ae1.cr6.rcmdca11.sonic.net (23.93.54.154) 3776.239 ms * *
8 0.ae1.cr4.lsatca11.sonic.net (135.180.179.194) 4468.302 ms 4394.620 ms 4404.787 ms
9 * * *
10 100.ae1.nrd1.equinix-sj.sonic.net (75.101.33.185) 6.983 ms 5.084 ms 5.327 ms
11 * akamai.0.ae4.nrd1.equinix-sj.sonic.net (157.131.2.38) 7.784 ms *
12 * ae6.r01.border.sjc01.sdn.netarch.akamai.com (23.203.158.17) 10.786 ms *
13 * * *
14 akamai.0.ae4.nrd1.equinix-sj.sonic.net (157.131.2.38) 8.181 ms 5.619 ms 5.483 ms
15 ae6.r01.border.sjc01.sdn.netarch.akamai.com (23.203.158.17) 11.097 ms * 10.783 ms
16 * * *
17 * * *
18 * * *