I recently updated my site hosted by Sonic to work with Wordpress 6.3.2, and ever since then, one of the Wordpress plug-ins, called Jetpack, keeps uninstalling itself every few days, and when that happens, most of my site (http://www.michaeldashow.com) goes offline. I am working with Automattic, the makers of Jetpack, to troubleshoot the problems, and they had a few questions for the hosting provider. And even though that's not Sonic's main line of business anymore, I'm still hoping someone might be able to help. Here's what they wanted to know:
Automattic wrote:
" Additionally, given the recurring nature of the issue, it might be beneficial to reach out to your hosting provider. Here's why:
Server-Side Configurations: Hosting providers often have server-side configurations and settings that can affect how plugins like Jetpack operate. They may have specific security measures, caching systems, or resource limitations that could be inadvertently causing Jetpack to deactivate.
Logs and Error Reporting: Hosting providers typically maintain logs and error reporting systems that can provide valuable insights into what might be happening when Jetpack deactivates. They can review these logs for any unusual activities or errors that could be linked to the issue.
Server Resources: If your website is hosted on a shared server or a server with resource limitations, it's possible that Jetpack's resource usage is triggering automatic deactivation. Your hosting provider can assess whether your current hosting plan is suitable for your website's needs.
Network Security: Hosting providers often have network-level security measures in place. Sometimes, these measures might mistakenly flag certain plugin activities as suspicious, leading to deactivation.
By contacting your hosting provider and explaining the issue, they can investigate server-side aspects that might not be visible from within WordPress. This collaborative approach will help us ensure that both the hosting environment and your WordPress setup are compatible and configured correctly, reducing the chances of Jetpack deactivating itself."
Do you see anything here you can comment on that might help answer why this one plug-in keeps disabling itself and making my page unusable? Any help anyone can offer would be appreciated greatly!
Automattic wrote:
" Additionally, given the recurring nature of the issue, it might be beneficial to reach out to your hosting provider. Here's why:
Server-Side Configurations: Hosting providers often have server-side configurations and settings that can affect how plugins like Jetpack operate. They may have specific security measures, caching systems, or resource limitations that could be inadvertently causing Jetpack to deactivate.
Logs and Error Reporting: Hosting providers typically maintain logs and error reporting systems that can provide valuable insights into what might be happening when Jetpack deactivates. They can review these logs for any unusual activities or errors that could be linked to the issue.
Server Resources: If your website is hosted on a shared server or a server with resource limitations, it's possible that Jetpack's resource usage is triggering automatic deactivation. Your hosting provider can assess whether your current hosting plan is suitable for your website's needs.
Network Security: Hosting providers often have network-level security measures in place. Sometimes, these measures might mistakenly flag certain plugin activities as suspicious, leading to deactivation.
By contacting your hosting provider and explaining the issue, they can investigate server-side aspects that might not be visible from within WordPress. This collaborative approach will help us ensure that both the hosting environment and your WordPress setup are compatible and configured correctly, reducing the chances of Jetpack deactivating itself."
Do you see anything here you can comment on that might help answer why this one plug-in keeps disabling itself and making my page unusable? Any help anyone can offer would be appreciated greatly!
