Request blocking Caller ID name, not just number

[usbears]

I would like to request a feature in Member Tools to block caller id names, not just numbers. I get many calls per day with the caller id OAKLAND CA, FREMONT CA, ALAMEDA CA, HAYWARD CA, HERCULES CA, BERKELEY CA, EL SOBRANTE CA, SUNNYVALE CA, etc. The associated phone numbers always change with the same caller ID number but they are all spam calls and are very annoying without any way to block these calls from Sonic by name. I have an old program on my mac called PhoneValet and can program it to hang up on the calls with these caller id names but my phone must ring at least once, which is still annoying since I work from home. Would be great if I could block a caller id name from the Sonic member tools. If I can block a number why not a name?

Thank you for your consideration in this request.

[loherj]

Thank you for reaching out regarding your request to add a feature.

We always appreciate hearing from our customers and constantly look for ways to improve the customer experience.

While this feature in its simplest form does not exist, you could fulfill what you are trying to do by completing the following steps.

1. Log in to https://members.sonic.net/
2. Click on the Voice tab on the left-hand side
3. Click your associated phone number
4. Once the CommPortal window has opened, click on Contacts
5. Click New Contact
6. Input the Call ID information you see on your phone for the spam caller (I would input the City Name as you detailed in your post in either the First/Last Name section or in the City and State Section of the Contact or both for maximum efficiency)
7. Save the Contact
8. Once the contact has been saved, click home in the CommPortal window
9. Once home, click on the Open Call Manager button
10. Click on the rejection list
11. Click Contacts and choose the contact you would like to add to your rejection list

Although a rather lengthy process, this should fulfill what you are trying to achieve until we consider whether it is feasible for us to add this feature.