10g "Request Upgrade" available (for 94112)

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
22 posts Page 1 of 3
by joeyyung911 » Sat Sep 30, 2023 1:39 pm
Just for fun, I checked to see if 10g was available for upgrade and I'm able to request one. Notice the word "request". Doesn't mean 10g is available, just lets Sonic know you're keen to upgrade.
Screen Shot 09-30-23 at 01.36 PM.PNG
Screen Shot 09-30-23 at 01.36 PM.PNG (113.04 KiB) Viewed 1909 times
Excelsior, Sonic Fiber
by dane » Sat Sep 30, 2023 1:55 pm
Customers in all areas who are currently connected on fiber at 1Gbps can either upgrade or request an upgrade. The former means the central office (CO) is 10G ready and the upgrade is available today. The latter indicates that work is still pending, but you can request the upgrade now. And that request helps us understand the amount of demand in order to set priorities.
Dane Jasper
Sonic
by jfa_roy » Mon Oct 02, 2023 12:05 pm
I also just requested an upgrade in San Francisco's Mission. It's great that the upgrade site/tool is finally available so Sonic can start getting market data and plan their upgrade roadmap.
by loherj » Wed Oct 04, 2023 8:29 am
jfa_roy wrote:I also just requested an upgrade in San Francisco's Mission. It's great that the upgrade site/tool is finally available so Sonic can start getting market data and plan their upgrade roadmap.
Thank you for letting us know. You are helping us work toward delivering our fiber and continue to improve the Internet!
Jacob - Community & Escalations Specialist
Sonic
by soniclvr » Mon Oct 09, 2023 10:02 am
I have a question about the upgrade. I requested the upgrade, still not available in 94114.

I'm assuming if the moment comes we'll have to opt in before you send the isntall kit and before you charge us? Or you'll just mail it and charge the account... thanks
by dane » Mon Oct 09, 2023 10:09 am
The request is an authorization for the one-time upgrade fee. We’d only charge you when the equipment ships.
Dane Jasper
Sonic
by soniclvr » Mon Oct 09, 2023 10:17 am
dane wrote:The request is an authorization for the one-time upgrade fee. We’d only charge you when the equipment ships.
That is the question. Let's assume the upgrade happens 1-2 years from now.. you'll just ship the equipment (and charge the account) then?. I travel often and it's hard to predict when I'm in the house
by dane » Mon Oct 09, 2023 10:22 am
soniclvr wrote:
dane wrote:The request is an authorization for the one-time upgrade fee. We’d only charge you when the equipment ships.
That is the question. Let's assume the upgrade happens 1-2 years from now.. you'll just ship the equipment (and charge the account) then?. I travel often and it's hard to predict when I'm in the house
Yes, something like that! You could connect the equipment after you return, there will be a bit over a month available before the old equipment would need to be returned.
Dane Jasper
Sonic
by soniclvr » Mon Oct 09, 2023 11:30 am
dane wrote:
soniclvr wrote:
dane wrote:The request is an authorization for the one-time upgrade fee. We’d only charge you when the equipment ships.
That is the question. Let's assume the upgrade happens 1-2 years from now.. you'll just ship the equipment (and charge the account) then?. I travel often and it's hard to predict when I'm in the house
Yes, something like that! You could connect the equipment after you return, there will be a bit over a month available before the old equipment would need to be returned.
May I suggest you ask us before you ship anything to finally process the upgrade? I'm gone for 2 months sometimes so this would be a problem. Clicked on 'request upgrade' to let you know there's interest but clearly will be an issue if you ship kit randomly in the future...
by dane » Mon Oct 09, 2023 11:49 am
We are seeking financial commitments so we can help fund the CO side upgrades and also to steer the priority we place on each CO, shelf and slot. So a process that would require confirmation wouldn’t be viable for us as many might request upgrades (which entails agreeing to pay for them) and then simply decline it after we made that investment.
Dane Jasper
Sonic
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