Hi all-
While using a California government Web site (edd.ca.gov) and creating an account, I had two separate cases where "verification" calls were not received on my Sonic phone line. These are calls where you create an account and password, and then they want to "verify" that it is you by any of several methods: e-mail message, voice phone call, or cell-phone text message. Whichever one you use, they send you a code typically that you enter into the Web site to complete your account creation. In some cases, you need to do this verification -every time- you log in. I --never ever-- want to use my cell phone for any of these sites, because I expect that they all want to start sending me junk text messages, which I do not --ever-- want to receive.
As part of my account creation, the site also required me to use a separate company and Web site for further verification called "id.me" (and that is its Web address as well). This site also had the same problem; it said they had called my Sonic line but it never rang. I tried with and without a 1 before the number, no difference. I ended up using e-mail for the EDD Web site, but id.me did not have that option, so I used a Google Voice number I have and that line rang fine.
My questions are: Have any of you had similar problems, and is there a way to get it fixed? Or, do such systems know which numbers are "real" hard-wired lines versus being cell phones (and Google Voice counts as a "cell phone" line since it can use text messages also), and is this another indirect way they are pushing people into using cell phones versus real phones?
I appreciate any comments or help here.
While using a California government Web site (edd.ca.gov) and creating an account, I had two separate cases where "verification" calls were not received on my Sonic phone line. These are calls where you create an account and password, and then they want to "verify" that it is you by any of several methods: e-mail message, voice phone call, or cell-phone text message. Whichever one you use, they send you a code typically that you enter into the Web site to complete your account creation. In some cases, you need to do this verification -every time- you log in. I --never ever-- want to use my cell phone for any of these sites, because I expect that they all want to start sending me junk text messages, which I do not --ever-- want to receive.
As part of my account creation, the site also required me to use a separate company and Web site for further verification called "id.me" (and that is its Web address as well). This site also had the same problem; it said they had called my Sonic line but it never rang. I tried with and without a 1 before the number, no difference. I ended up using e-mail for the EDD Web site, but id.me did not have that option, so I used a Google Voice number I have and that line rang fine.
My questions are: Have any of you had similar problems, and is there a way to get it fixed? Or, do such systems know which numbers are "real" hard-wired lines versus being cell phones (and Google Voice counts as a "cell phone" line since it can use text messages also), and is this another indirect way they are pushing people into using cell phones versus real phones?
I appreciate any comments or help here.