Forced upgrade on service move

[iacopo.pace]

Hi all,
I think I'm just here to report what others have already reported on other channels re. the recent service price increase.

I have been with sonic (10G Basic plan - 29.99$/month) for the last year.

After having to move to a new address, I noticed how I could only sign up for the Standard plan for 49.99$/month.
There is no way of going back to Basic, since even though I'm the same customer, it's a new service installation according to them.

What threw me off a bit, is the fact that they are not supporting the Basic plan anymore, because people didn't like the fact that there was no phone support. The only time I needed phone support was right now to discuss the bill price increase.

I think the service still offers great value for the price (compared to other offers), but a little more transparency re. service transfer would have been nice.

Thanks!
Iacopo

[virtualmike]

More likely, your new location doesn't support the 10 Gbps service that is needed for the Basic Plan.

[dane]

Yes, for a new connection we can only provision currently available products. This means for example that we can’t provide new Fusion DSL, IP Broadband or Basic Fiber - those services are no longer available as new connections.